How can we help?
Have a question about GuitarTech or run into a problem? We're happy to help. Email us and we'll get back to you as soon as we can — usually within a couple of business days.
Frequently asked questions
Where is my collection stored? Is it backed up?
Everything you add to GuitarTech is stored on your device, with no account required — and if you're signed in to iCloud, it also syncs to your own private iCloud database, so a new phone doesn't mean a lost collection. That iCloud copy belongs to your Apple account; we run no servers that receive it and cannot read it. GuitarTech also includes a free Backup & Restore: it saves a complete backup file (gear, photos, documents, and settings) to Files or your iCloud Drive, and restores it on a new device. CSV import is free, and Player adds CSV export anytime.
What's the difference between Free, Player, and Stage?
GuitarTech is free to use and includes your full gear catalog (with studio, drum, keyboard, and live-sound categories), CSV import, your next gig, the tuner, daily practice, the practice camera, iCloud sync, and free backup & restore. Player ($3.99/mo or $29.99/yr) is the practice tier: scales, arpeggios, all drills and programs, the slow-downer and progress clips, plus unlimited pedalboards, all six visual themes, AI photo cleanup, loaner tracking, the maintenance log, and CSV export. Stage ($7.99/mo or $59.99/yr) is for playing out and for gear worth protecting: the songbook (Songwriter and Setlists), unlimited gigs with the load-out list, your own logo on flyers, saved rigs, storage locations, replacement-value tracking, estimated market values, condition history, a claim-ready insurance PDF, and a custom app theme. Every plan starts with 2 weeks free, and new installs get a 14-day trial of the full app — every feature, no card required.
I subscribed to GuitarTech Pro. What happens to my plan?
Nothing you had was taken away. The paid tiers were renamed in version 1.5 — Pro became Player and Gear Aficionado became Stage — and a few tools moved between them. If you subscribed to Pro before the rename, your plan automatically includes everything you signed up for, including the tools that now live in Stage, at the price you were already paying.
How do I manage or cancel my subscription?
Player and Stage are auto-renewing subscriptions billed through your Apple ID. You can manage or cancel them anytime: open the Settings app, tap your name at the top, choose Subscriptions, select GuitarTech, and make your change. Cancelling stops future renewals; your access continues until the end of the period you've already paid for.
I paid but don't see my features. How do I restore my purchase?
Make sure you're signed in with the same Apple ID you used to subscribe, then use Restore Purchases in the app's settings. If your features still don't appear, email us and we'll help sort it out.
Can I export my data?
Yes. Free full backup & restore saves everything to a file you control, and CSV import is free too. Player adds CSV export, and Stage can generate a claim-ready insurance PDF. Your data is always yours.
Are the estimated market values appraisals?
No. Estimated market values are typical used-market ranges for a model, researched across many independent sources, adjusted for the condition you've recorded, and dated so you can see how fresh the estimate is. They're a helpful reference — not an appraisal, an offer, or a guarantee. For insurance or a sale of a valuable or vintage instrument, get a professional appraisal (the app will suggest exactly that for vintage pieces).
Do gigs need access to my location?
No. GuitarTech never asks for your location. Venue search and directions use the address you pick, and if you add a gig to your calendar, iOS itself handles any travel-time alerts. Calendar access is write-only and optional — the app can add your gig, but can't read the rest of your calendar.
Does GuitarTech track me or collect my data?
GuitarTech shows no ads and doesn't track you across other apps or websites, and it contains no third-party advertising or tracking SDKs. Your collection lives on your device and, if you're signed in to iCloud, in your own private iCloud database — we run no servers that receive it and cannot read it. Anything that would ever reach a service we can read will be opt-in, and we will update this page and our Privacy Policy first.
What devices does GuitarTech support?
GuitarTech is universal — it runs on iPhone and iPad and requires a recent version of iOS/iPadOS. You can find the exact requirements on the App Store listing.
I have a feature request or found a bug.
We'd genuinely love to hear it — feedback shapes what we build next. Email admin@mccabetechlabs.com with as much detail as you can.
Still need help?
Email us directly at admin@mccabetechlabs.com. Including your device model and iOS version helps us help you faster.